Operations Model

Assumptions for Structuring Internal Operations

Guidance for Developing Internal Operations

Using a Public Information Contact Center (PICC) Organizational Chart


Developing Job Cards

Job Cards need to prescribe the duties of the job and reference other job aids such as procedures, prepared FAQs, department policy/procedures, for example, HIPAA regulations.

Response Coordination

Key elements of case/contact response coordination are identification, assessment, monitoring and support. A variety of Tools & Samples have been developed that can be used for operational planning. Key tools for response coordination include: