Bigger Logo!: Feedback from our comunity partners
Posted on: August 8 2010 - 10:51am
Responding to H1N1 flu taught us a lot about working with our partner community-based organizations. The response was the longest and most complex response that PHSKC has ever undertaken—lasting over 112 days and requiring over 100 full-time and part-time staff. As events unfolded, we were in constant contact with our community partners in our Community Communications Network (CCN).
After our H1N1 work was complete, we conducted a survey with our community partners about the CCN. Here are the major results and recommendations:
Results
• 82% “mostly” to “always” redistributed emails, posters and flyers to staff.
• 80% “mostly” to “always” shared information verbally with staff.
• 69% “mostly” to “always” posted the information for clients to read.
• 59% “mostly” to “always” passed on information verbally to clients.
• 8.2 was the average rank given to the CCN messages (on a scale of 1-10, with 10 being the most useful).
Recommendations
• Continue with the CCN messages; be thoughtful about how often they are sent
• Give each email a distinct identity so it is easy to recognize a new edition
• Use simple language, be more concise, and summarize
• Use plenty of white space so the content can stand on its own if it needs to be posted
• Use a large font
• Use letterhead or the King County logo so that if the information is printed out or posted it is easily identifiable as a King County publication
• If possible include the translations in the body of the email and not as attachments.
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